Missed items. Fake payments. Orders shouted across the kitchen. Staff overwhelmed at peak hours.
Mylo handles every order — dine-in, pickup, and delivery — so your team doesn't have to.
Here's exactly what happened when Sunbird Grills & Cafe deployed Mylo.
Before Mylo, every order at Sunbird was a human chain: a customer told a waiter, the waiter told the kitchen, the kitchen shouted back, and somewhere in the middle, details got lost. WhatsApp and phone orders came in on top of in-person traffic — staff were juggling all three simultaneously.
Payment collection for pickup and delivery was informal. There was no enforcement — orders went to the kitchen before payment was confirmed. Management had no real-time view of what was happening. Every shift ended with incomplete information and outstanding questions.
Mylo went live in 3 days. From day one, every order was captured, structured, and routed automatically. The kitchen received clean order data. Payments were enforced before preparation. Management got a live dashboard.
Staff relay orders by voice — misheard items, missing modifiers, and wrong quantities reach the kitchen daily. Every error is a re-make, a delay, or a lost customer.
Orders go to the kitchen before payment is confirmed. Customers who don't show, reversed transfers, or informal collection — you can't account for every naira.
Waiters are buried in WhatsApp messages, answering phone calls, and taking in-person orders at the same time. Service quality drops. Orders fall through the cracks.
At any moment, you can't tell how many orders are in progress, which are waiting, or what your revenue for the day looks like. Every check requires a conversation or a walk to the kitchen.
When orders spike, your system — which runs on people — falls apart. Staff make more mistakes, response times slow down, and customers feel the chaos.
Every new order channel, every new table, every new delivery partnership means more staff, more training, more management overhead. Growth feels expensive and risky.
Watch how Mylo manages delivery, pickup, and dine-in orders end-to-end — no staff involvement in order intake.
Mylo is live, proven, and ready to deploy. 124 orders processed. ₦1M+ tracked. 60–80% fewer errors. All in the first month at Sunbird Grills & Cafe — a restaurant just like yours.
Talk to the Mylo Team →